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Salesforce Certified AI Specialist Exam Sample Questions (Q29-Q34):

NEW QUESTION # 29
When a customer chat is initiated, which functionality in Salesforce provides generative AI replies or draft emails based on recommended Knowledge articles?

A. Einstein Reply Recommendations
B. Einstein Grounding
C. Einstein Service Replies

Answer: C

Explanation:
When a customer chat is initiated, Einstein Service Replies provides generative AI replies or draft emails based on recommended Knowledge articles. This feature uses the information from the Salesforce Knowledge base to generate responses that are relevant to the customer's query, improving the efficiency and accuracy of customer support interactions.
Option B is correct because Einstein Service Replies is responsible for generating AI-driven responses based on knowledge articles.
Option A (Einstein Reply Recommendations) is focused on recommending replies but does not generate them.
Option C (Einstein Grounding) refers to grounding responses in data but is not directly related to drafting replies.
Reference:
Einstein Service Replies Overview: https://help.salesforce.com/s/articleView?id=sf.einstein_service_replies.htm

NEW QUESTION # 30
Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?

A. Field Generation
B. Sales Email
C. Record Summary

Answer: A

Explanation:
The correct answer is Field Generation because this template type is designed to dynamically populate form fields with content generated by a large language model (LLM). In this scenario, leadership wants a dynamic form field that contains a summary or description generated by AI to aid customer interactions. Additionally, they want to keep a human in the loop, meaning the generated content will likely be reviewed or edited by a person before it's finalized, which aligns with the Field Generation prompt template.
* Field Generation: This prompt type allows you to generate content for specific fields in Salesforce, leveraging large language models to create dynamic and contextual information. It ensures that AI content is available within the record where needed, but it allows human oversight or review, supporting the "human-in-the-loop" strategy.
* Sales Email: This prompt type is mainly used for generating email content for outreach or responses, which doesn't align directly with populating fields in a form.
* Record Summary: While this option might seem close, it is typically used to summarize entire records for high-level insights rather than filling specific fields with dynamic content based on AI generation.
Salesforce AI Specialist References:
* You can explore more about these prompt templates and AI capabilities through Salesforce documentation and official resources on Prompt Builder: https://help.salesforce.com/s/articleView?
id=sf.prompt_builder_templates_overview.htm

NEW QUESTION # 31
Which use case is best supported by Salesforce Einstein Copilot's capabilities?

A. Enable data scientists to train predictiveAI models with historical CRM data using built-in machine learning capabilities
B. Bring together a conversational interface for interacting with AI for all Salesforce users, such as developers and ecommerce retailers.
C. Enable Salesforce admin users to create and train custom large language models (LLMs) using CRM data.

Answer: B

Explanation:
Salesforce Einstein Copilotis designed to provide a conversational AI interface that can be utilized by different types of Salesforce users, such as developers, sales agents, and retailers. It acts as anAI-powered assistantthat facilitates natural interactions with the system, enabling users to perform tasks and access data easily. This includes tasks like pulling reports, updating records, and generating personalized responses in real time.
* Option Ais correct becauseEinstein Copilotbrings a conversational interface that caters to a wide range of users.
* Option BandOption Care more focused on developing and training AI models, which are not the primary functions ofEinstein Copilot.
References:
* Salesforce Einstein Copilot Overview:https://help.salesforce.com/s/articleView?
id=einstein_copilot_overview.htm

NEW QUESTION # 32
An AI Specialist is tasked to optimize a business process flow by assigning actions to agents within the Salesforce Agentforce Platform.
What is the correct method for the AI Specialist to assign actions to an Agent?

A. Assign the action to a Topic first on Action Builder.
B. Assign the action to a Topic first on the Agent Actions detail page.
C. Assign the action to a Topic First in Agent Builder.

Answer: A

Explanation:
Action Builder is the central place in Salesforce Agentforce where you define and manage actions that your AI agents can perform. This includes connecting actions to various tools and systems.
Topics in Agentforce represent the different tasks or intents that an AI agent can handle. By assigning an action to a Topic in Action Builder, you're essentially telling the agent, "When you encounter this type of request or situation, perform this action."

NEW QUESTION # 33
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?

A. Improving data entry and data cleansing
B. Streamlining workflows and automating repetitive tasks
C. Allowing AI to perform tasks without user interaction

Answer: B

Explanation:
The key reason for implementing Einstein Copilot is its ability to streamline workflows and automate repetitive tasks. By leveraging AI, Einstein Copilot can assist users in handling mundane, repetitive processes, such as automatically generating insights, completing actions, and guiding users through complex processes, all of which significantly improve operational efficiency.
Option A (Improving data entry and cleansing) is not the primary purpose of Einstein Copilot, as its focus is on guiding and assisting users through workflows.
Option B (Allowing AI to perform tasks without user interaction) does not accurately describe the role of Einstein Copilot, which operates interactively to assist users in real time.
Salesforce AI Specialist Reference:
More details can be found in the Salesforce documentation: https://help.salesforce.com/s/articleView?id=sf.einstein_copilot_overview.htm

NEW QUESTION # 34
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EXAM DUMPS SALESFORCE SALESFORCE-AI-SPECIALIST FREE & LAB SALESFORCE-AI-SPECIALIST QUESTIONS

Exam Dumps Salesforce Salesforce-AI-Specialist Free & Lab Salesforce-AI-Specialist Questions